FAQs







www.DRAGON IMPACT.com
640 Yates Street
Victoria, BC, Canada, V8W 1L3
Between Douglas St and Broad St.
Open 10am to 6pm*, 7 Days a Week*
Closed on some Holidays (call ahead)
Phone : 250-590-8880



eMail : sales@dragonimpact.com (general questions)
eMail : quote@dragonimpact.com (product quotes)

* As a small business with limited staff our times may change unexpectedly.
If you are travelling from out of town we recommend checking our social
media pages or calling us at 250-590-8880 to confirm our hours.




FACEBOOK | INSTAGRAM | TWITTER | YOUTUBE | TUMBLR | PINTEREST




When selecting "Store Pick Up" from our shipping option, we will authorize your credit card to hold the product only.
For security reasons, and to prevent fraud, we will not charge your credit card.
Full payment will be due at the time of pick up and photo ID will be required if using a credit card.







[click map for directions]

Conveniently located between the Johnson Street Parkade and the Yates St Parkade.
Both parkades will give you the 1st hour of parking for FREE.

Johnson Street Parkade and Yates Street Parkade




Please note that we reserve the right to correct any errors on our web site without notice.
If it concerns an existing order, we will contact you before processing the order.


SHIPPING RATES
Dragon Impact offers simple flat shipping rates :
Orders Under $100 are a flat rate of $19.99
Orders Between $100 and $200 are a flat rate of $14.99
Orders over $200 are FREE shipping

FREE Shipping does not apply to items that are 'oversized' and require additional shipping costs.
Examples are Shields, Spears, Bo Staffs, etc.
Essentially all items that require an additional fee to ship due to over size or over weight.
All additional shipping fees are listed with each specific item.

The above are sub-totals prior to taxes.
These rates apply to Canadian and U.S.A. orders.
Sorry, we do not ship overseas.

When placing an order your mailing address and your billing address on your credit card must match.
We do not ship orders to alternate addresses for security reasons.

If the bank identifies a problem with your address information you will be contacted by email or phone before any items are shipped.

All prices, taxes and shipping charges are noted during the checkout process of the shopping cart.
All orders are shipped via Canada Post.
Shipping times depend on the destination and can range from 1 to 10 business days in Canada (more for remote locations).
Shipments will require a signature upon arrival.

U.S.A. orders are shipped via Canada Post which gets taken over by USPS once it crosses the border, usually
within one to two business days. Shipping times are around 5 business days to most West Coast addresses in
the U.S.A. but can take a longer depending on your exact location and U.S.A. Customs.

We do not ship overseas.






*** All in store sales are final. ***
For online sales outside Vancouver Island we will accept returns for exchange only minus any shipping charges.
We do not refund shipping charges for online exchanges.
You will be billed shipping to reship the exchanged item.

*** IMPORTANT NOTE ON-LINE ORDERS ONLY ***
The returned product must be in mint unused condition and in the original packaging
and returned within 14 days or purchase.
All in store sales are final.

All warranty issues have to go through the manufacturer regardless of the brand.
Please note that blade centring or loose bolts on folding knives is not considered a defect.

If you believe there is a problem that might be a warranty issue, feel free to contact us and we will give
you the manufacturer's direct contact information.

Mailed return items will not be accepted by Dragon Impact without a Return Authorization.
Please send an email or phone us with your concerns prior to returning your goods

Shipping costs are always the customers’ responsibility the only exception being if we sent you an incorrect item,
in which case return shipping will be reimbursed as described below.

While we try very hard to make sure all orders are sent out correct and in a timely manner, mistakes do happen
and sometimes the wrong item gets shipped. If there was a mistake in your order, contact us right away by
email and we will work with you to correct the mistake, which may involve getting the incorrect item sent back.
In these cases the only acceptable method of return shipping is Canada Post regular ground service (unless
otherwise directed by our staff). Use of any other shipping method will result in partial reimbursement only.

*** IMPORTANT NOTE ***
You must include the receipt for the return shipping in order to be reimbursed.
No receipt, no refund.










Dragon Impact will match any advertised price on an identical product currently advertised on Vancouver Island.

Our 110% Price Match Guarantee :
Dragon Impact's Price Match Guarantee is our assurance that you will get the best price on products you purchase at Dragon Impact. If you find a lower, currently advertised price from a Canadian retailer located on Vancouver Island we will match that price (100%) and beat it by 10% on an identical product (including year, model number, manufacturer warranty, components that may be included with the product).

Simply present proof that the item you wish to buy from Dragon Impact is being advertised at a price lower than Dragon Impact's retail price. A Sales Associate will need to verify that the item is in stock and available for immediate sale, at which point Dragon Impact will sell you that item at the lower price plus 10% more off the price.

Terms and Conditions :
Dragon Impact will match any advertised price on an identical product (includes the year, model number, manufacturer warranty, components that may be included with the product) currently advertised on Vancouver Island. This offer does not apply to products advertised during Black Friday, Cyber Week, Boxing Week, discontinued, liquidation, close out or clearance products, bonus or free offers, private sales, trade in sales, special orders or auctions, "limited quantity" or door crashers or "one of a kind" offers, after rebate pricing, coupon, club or wholesale pricing, store credits, gift cards or similar cards and any competitors misprinted advertising or out-of-province/territory advertising. This offer also does not apply to advertisments for subscription services.

This offer applies to existing in store stock and does not apply to previously purchased items sold in "as is" condition including refurbished merchandise, floor models, open stock and scratch and dent items are excluded from this offer. Dragon Impact reserves the right to verify competitor pricing and availability of price match items, limit quantities of price match items, and to revoke this promotion and change its terms and conditions without advance notice. Price Match must be requested by the consumer fron Dragon Impact at the time of purchase.

The 110% price match cannot be combined with any other discounts, sales or promotions.




Why Dragon Impact ...

As one of Canada's largest specialty knife stores, family owned and operating since 1991, our reputation still relies heavily on giving the best quality product, excellent service and the largest selection to choose from. We are Authorized Dealers with many of the companies on the website, and specialize in retailing quality knives and accessories from around the world. From the world's smallest knives to the world's largest, for any occasion, Dragon Impact has quite the selection. In addition, we carry the best quality and most original selection of swords and collectables. Perfect for avid collectors and Practitoners!

Please be advised! Even though we are authorized dealers, we carry only selected companies and selected models in stock. What we do not have in stock we can order in. Delivery time for special orders can vary from 3 days to an average of 2 weeks (longer times are rare but can occur due to weather or Canadian Customs).

We don't do repairs on knives, paintball markers or airsoft guns as we are strickly a Retail Store.

Advantages for Canadian Customers :
No need to shop in the U.S, because our PRICES ARE THE U.S. PRICES AND IN SOME CASES LESS!
You don't pay the BROKERAGE FEES!
You don't pay the BORDER DUTY FEES!
You don't pay the taxes on the DUTY FEES!
Most importantly, you don't have to take the chance of losing your product and your money at the border!


Advantages for American Customers :
This is a great advantage for our American Customers, as our prices are the U.S. prices and in some cases less!
You don't pay Sales Tax, as the product is being shipped out of the Country!

COMPARE BUYING FROM USA TO CANADA

Click the image ...












PRODUCT HOLDS
We can hold products for 1 day (24 hours) without deposit. 1 product, 1 day, for 1 customer. No repeats.


DEPOSITS / LAYAWAY
We accept deposits for layaways on products.
Deposit must be a minimum of 50%. Deposit is non-refundable and non-transferrable.

All sales are final. Warranties, if any, must be taken up with the manufacturer.









ALL SALES ARE FINAL