For online sales outside Vancouver Island we will accept exchange only minus any shipping charges. We do not refund shipping charges for online exchanges. You will be billed shipping to reship the exchanged item.


*** IMPORTANT NOTE ON-LINE ORDERS ONLY ***

We will accept exchange only minus any shipping charges. We do not refund shipping charges for online exchanges. You will be billed shipping to reship the exchanged item. The returned product must be in mint unused condition and in the original packaging and returned within 14 days or purchase. Mailed items for exchange will not be accepted by Dragon Impact without a Return Authorization. Please send an email or phone us with your concerns prior to returning your goods for exchange. Shipping costs are always the customers’ responsibility, the only exception being if we sent you an incorrect item, in which case return shipping will be reimbursed. While we try very hard to make sure all orders are sent out correct and in a timely manner, mistakes do happen and sometimes the wrong item gets shipped. If there was a mistake in your order, contact us right away by email and we will work with you to correct the mistake, which may involve getting the incorrect item sent back. In these cases the only acceptable method of return shipping is Canada Post regular ground service (unless otherwise directed by our staff). Use of any other shipping method will result in partial reimbursement only. You must include the receipt for the return shipping in order to be reimbursed.
No receipt, no shipping refund.

*** All items purchased in store are final. ***

All warranty issues have to go through the manufacturer regardless of the brand. Please note that blade centring or loose bolts on folding knives is not considered a defect. If you believe there is a problem that might be a warranty issue, feel free to contact us and we will give you the manufacturer's direct contact information.